Deferred

An overdue status in addition to "pause" and "cancel" that allows members to still update their billing details for a subscription

At the moment when rebill attempts fail 3 times and the customers membership goes into "paused" or "canceled", the only way to reactivate the customers subscription is to create a custom link that reflects the number of outstanding recurring payments and email that link to the customer manually.



It would be great to have an overdue status that doesn't pause or cancel a subscription but perhaps "freezes" the subscription, so we could setup a push notification when a customers account goes into "freeze"... and the customer can still login but they cannot view any content and they can unfreeze/reactivate their subscription by updating their billing details.



This would be helpful to people who use the subscription billing function as a payment plan option for a total fee (rather than a subscription service that customers can cancel anytime).

2 people like this idea

We use the subscription feature as a payment plan for their total payment.  We have free memberships and all premium content is provided by bundle.


I hate that when billing fails for a client the system automatically cancels their billing profile. Then a week or month later the person comes back to us ready to resume their payments and I have to setup a new custom product or coupon to set them up again. 


We should have the option to specify what happens when billing fails. It can either cancel as it is, or can go into a suspended state that the customer can resume themselves by entering an updated credit card, or we can manually change it to active or truly canceled. Suspended accounts should also show up on a report.

Thank you for this suggestion! This feature request or some aspect of the functionality suggested is currently being reviewed for possible inclusion in a future update. If there is additional information, this post will be updated to reflect it.


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