Hi All, I need some help.
Some old devs initially set up our website to have a product which maps incorrectly and has a subscription payment built in. I now have around 40 people who purchased this product a year ago and are getting automatically renewed.
We want to remove the recurring payment product from their accounts and put them onto the right product.
How do I do that?
Every time I try to cancel the subscription I get an error message which says "The profile ID is invalid". I also can't seem to delete the product because people have purchased it.
Thanks Ed - sorted now. Thanks so much for your help!