IMPORTANT: In order for the export process to work, make sure that you disable popup blockers in your browser. 

Additionally, if you find that the export 'hangs' while trying to export the entire list, this usually means that a non-UTF8 character has been entered into a field in a member account. In a situation like this, it's best to export partial lists until you can narrow down the affected account. Exporting by date ranges is one way to do this. A non-UTF8 character will usually appear in your web browser like this:  If you remove or replace the character, the whole export can be completed.

Follow the steps below to export your members:


  1. From the MemberMouse menu, click on Managing Members.

  2. If you only want to export a certain group of members, use the advanced search area to filter the members down.

  3. Once you have the list of members you want to export, click the  button at the top of the screen. This will generate a CSV file that you can download which contains member data for the members currently listed.


    Note: Only Administrators will see this button. Sales and Support employees don't have the ability to export members unless specifically granted that permission by the Admin. 

    The way to grant permission is to log in using the Admin account, go to General Settings in the MemberMouse menu and then click on the Employees tab. Choose the account that you want to be able to export from. Then go to the Additional Permissions area and check the box next to "Allow this employee to export data". For more information about the options on Employee Accounts, you can reference this article about creating an employee account.


Below is a list of all the fields contained in the export template along with a description of those values:


ID
MM User ID
This will display the ID number that MemberMouse automatically assigns the email address at the time of signup.
First Name
User's First Name
Displays the member's First Name as it has been registered in the MemberMouse system. 
Last Name
User's Last Name
Displays the member's Last Name as it has been registered in the MemberMouse system.
Email
Email Address
Displays the member's email address they used to register on your site.
Phone
Phone Number
Display the member's phone number. Phone numbers will be displayed in whatever format they were uploaded in. Example: 123-123-1234 or 12312312345
Membership Level
Current Membership Level
Displays the Membership Level that is tied to the member's account. 


Bundles
Associated Bundle Access
Displays the Bundles associated with the member's account, if any.
Bundle Expirations
Expiration Date
Displays the expiration date for the Bundles, if any.
Membership Expiration
Membership Level Expiration Date

Displays the Expiration Date in the following format: MM/DD/YYYY (i.e. 1/25/2017). If this field is blank, member's Membership is not currently set to expire.

Registered
Registration Date

Displays the member's registration date. Registration date will be expressed as a date in the following format: MM/DD/YYYY (i.e. 1/25/2017). 

Status Changed
Last Update

Displays the last date that the status was changed in the following format: MM/DD/YYYY (i.e. 1/25/2017).

Status
Current Standing
Displays the member's current status at the time of export. Possible statuses:

1 = Active

2 = Canceled
3 = Locked

4 = Paused
5 = Overdue

6 = Pending
7 = Error

8 = Expired
Billing Address
If on file
Displays the member's billing address.
Billing City
If on file
Displays the member's billing city.
Billing State
If on file
Displays the member's billing state.
Billing Zip Code
If on file
Displays the member's billing zip code.
Billing Country
If on file
Displays the member's billing country. Uses two-digit ISO country codes.
Shipping Address
If on file
Displays the member's shipping address.
Shipping City
If on file
Displays the member's shipping city.
Shipping State
If on file
Displays the member's shipping state.
Shipping Zip Code
If on file
Displays the member's shipping zip code.
Shipping Country
If on file
Displays the member's shipping country.
Custom Fields Columns
Will Only Show if on File
If you have custom field configured in MemberMouse, these extra columns will display the data in those custom fields.
Note: When viewing the export data for a custom field that's a check box, the following values will be used to indicate checked or unchecked: "mm_cb_on" and "mm_cb_off."