Follow the steps below to issue a refund:


  1. In the MemberMouse menu go to Manage Members and click on the member's email for whom you would like to issue a refund.

  2. Next, click on the Transactions tab in the top menu.

  3. Under the Actions column, click the Issue Refund button in the row that corresponds with the transaction you would like to refund.

  4. In the confirmation popup, click OK to confirm that you want to issue the refund.


Note: Currently, we do not support partial refunds. However, if a member cancels halfway through the billing cycle. Their account will go into pending cancellation and then at the end of the billing cycle, they will be officially canceled. So they do get all the time that they paid for, and are not canceled until the end of that time has come.