In this article we provide answers to the most common questions customers have when integrating with ClickBank:


Q: When I click on the drop down under Site Name to retrieve the list of sites from ClickBank I see this error message:



A: In order for MemberMouse to retrieve the list of sites from ClickBank the Clerk API key and Developer API key need to be set and valid. Follow the steps here to configure your Clerk and Developer API keys.


Q: When I click on the  I see this error message:



A: There are two reasons this could be happening. First, in order for MemberMouse to retrieve the list of products from ClickBank the Clerk API Key and Developer API Key need to be set and valid. Second, in order to retrieve the list of products, the Products API must be enabled for the Clerk API key you're using. Follow the steps here to configure your Clerk and Developer API keys and make sure the permissions granted for the Clerk API key match this:




Q: When I'm configuring my Clerk API key permissions I don't see the Orders/Tickets Write option. This is what I see:



A: ClickBank requires you to have a master account in order to be able to create tickets via their API. MemberMouse requires these permissions so that we can submit cancellation and refund requests. Read this article to learn more about master accounts and how to create one.


Q: My ClickBank site is linked to a master account and when I go to get my Clerk API key this is what I see:



A: Follow the steps below to create a Clerk API key from your master account:


  1. Log into your ClickBank master account.


  2. Click on users in the main menu.


  3. Click on the  button in the upper right corner.


  4. On the next page, check the check box next to Is this an API-only user?.



  5. Enter a description for the user account.



  6. Click the  button.


  7. On the following page check the check boxes for Order/Tickets API Read/Write and Products API for the appropriate ClickBank account.




  8. Copy the API Key and click the  button.



  9. Go to the ClickBank configuration form in MemberMouse and paste in the API key into the Clerk API Key field and click the  button.



Q: When a customer makes a purchase in ClickBank nothing is being registered in MemberMouse


This is most likely because the product that they're purchasing in ClickBank isn't mapped to a MemberMouse product. Double check that you've setup your product mappings correctly.


Q: How do I add a ClickBank purchase link to my site

You can create a purchase link for your website by following ClickBank's instructions here:

https://support.clickbank.com/entries/22829862-Creating-a-Payment-Link