Issue

When trying to reactivate my canceled MemberMouse account, I receive the error that the product "can only be purchased once."

 

Solution

This error is due to the fact that you are trying to repurchase a free trial product. Free trials can only be applied once per account. To reactivate your account, you will need to purchase a plan product with no trial. 


If you are still having errors purchasing a product, you can submit a support ticket and our Customer Support Team will be able to assist you with getting this resolved.