Basic TroubleshootingA number of issues can be traced to plugin or theme conflicts. You can easily determine if the issue you're experiencing is related to MemberMouse or a conflict coming from other software by enabling MemberMouse Safe Mode.
Release NotesMM 2.2.7 Release Notes
|May 11, 2017||Initial release||Manual upgrade of the plugin required|
|May 15, 2017||Resolved issues 227-1, 227-2, 227-3||Manual upgrade of the plugin required|
|May 24, 2017||Resolved issues 227-4, 227-5||None; unless you're explicitly experiencing|
issues with PayPal, then a Repair Install is required.
MM menu: General Settings > Manage Install >
|July 22, 2017||None|
|October 20, 2017||None|
|October 27, 2017||None|
|March 7, 2018||Billing handler updated to check for and restart skipped rebills||None|
If you are experiencing any of the below issues, please contact our support team so they can recommend a next action as well as keep you updated on a resolution.
There are no current known issues.
Resolved IssuesIf you're experiencing an issue that has been resolved then download the latest version of the MemberMouse plugin using the link at the top of this page and perform a manual upgrade.
227-1 - Error in the payment scheduler endpoint
This has the potential to effect rebill processing only. In these cases, the payment information reaches our scheduler but fails when sent to the payment processor.
227-2 - 'Days as Member' calculation displaying as '0'In the Member Details interface, the 'days as member' number next to the LCV displays as zero regardless of how long the person has been a member. The protected content still shows up as expected for smarttag decisions and access rights, however. The displayed number is the only thing that is currently effected.
227-3 - Facebook social login does not complete
When attempting to log in from Facebook, a 500 error is returned.
227-4 - With PayPal, products with a paid trial aren't registered correctlyProducts with a paid trial show as free trials when redirected to PayPal. The subscription is registered correctly in PayPal but shows as 'pending activation' in MemberMouse.
227-5 - With PayPal, products with a coupon discount aren't registered correctly
When a coupon is applied to discount the initial payment of a subscription, the discount is not passed on to PayPal.