Answered

Password resets?

Is anybody else having issues with the latest update of member mouse? I have been contacted by several users who have tried to do password resets. They are prompted to create a password with greater than eight characters. Even when they do, the new password is not excepted. Any ideas?
Answer

Hi Gary, 


Sorry for any inconvenience the original upgrade caused!


We did hear that some users were having issues with the initial release of 2.2.9. Rest assured, we have since released an updated version to account for this type of situation (version 2.2.9-101). If you follow the steps in the following article, you can upgrade to the latest version and use MM without password hiccups. 


Manually upgrading MemberMouse - https://support.membermouse.com/support/solutions/articles/9000020393-manually-upgrading-membermouse



is there an option to simply not require 8 characters?


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