MemberMouse has specific features that can aid with compliance for the right of access, the right to erasure, the right to data portability as well as assist in the area of consent. We've also created a list of the 8 key areas for GDPR compliance and shown where MemberMouse features fit into these.

  • The right of access: MemberMouse provides a clear interface from which to view and make 

changes to information associated with a member’s account - the member details area. You can 

see general top-level information; manage access rights; view transaction history; view and edit 

any custom data entered into custom fields; and view and edit billing and shipping addresses.


Under the right of access, you may have to comply with subject access requests. Before subject 

access requests are processed, you will have to verify the identity of the person making the request, 

using ‘reasonable means’. One way to do this is to have a individualized passkey or code available 

only to the member. MemberMouse offers two possible methods to achieve this. Custom Fields can 

be used to collect security question answers from members. These will be accessible by you in 

the member details area and can be accessed and viewed on the member's My Account page (optional). 

A second option is to use the unique Member ID that's automatically created as your identifier. This 

can be sent to your member in a welcome email as well as added to the My Account page using the 

MM_Member_Data SmartTag. Learn more about using Custom Fields and SmartTags to help

with identification verification.

  • The right to erasure: (only available in version 2.2.8+) MemberMouse has created a 'Forget Member' 

feature in the Member Details area which will randomize personally identifiable user data while keeping 

the data structure intact, so that removing records from the database does't affect reporting, order and 

subscription metrics. Learn more about the 'Forget Member' feature.

  • The right to data portability: Data that the customer enters into the MemberMouse system 

can be exported. The Browse Members search interface can be used to locate the member you 

want to do an export for, and then click on the ‘Export Member’ button to export a portable .csv 

file. Learn more about exporting members.

  • Custom Fields can be used anywhere on your site and can be a variety of types (from short
    text to a checkbox to a dropdown menu). One simple example of how you can use these to gather
    consent is by using a checkbox custom field to obtain and record acceptance of your Terms
    of Service. Here's a step-by-step guide.
    When members enter their information into custom fields it will show up in the member details
    area for that member, and on the member’s My Account page (optional) where it can be edited
    by the member. Custom fields information can also be exported to a .csv file. Learn more 
    about how to use Custom Fields.

  • Support for email with confirmed opt-in is available with all of our email integrations.

    The confirmed opt-in functionality needs to be enabled on the email provider side. 

    There are additional settings for MailChimp (available only in version 2.2.8+) which allow for
    confirmed opt-in when a member is first added to a list and for when a member is moved
    between lists. Read more about Configuring MailChimp.