The following article will help you get MemberMouse installed if you have received an error stating:


"The uploaded file exceeds the upload_max_filesize directive in php.ini"

What this error means

You are attempting to upload a file larger than the server settings, or your php.ini file allows. 

How to fix it

In order to upload files without this error, you should contact your host and ask to have your File Upload Size increased, or complete the following steps to install a plugin that often allows for larger file uploads:

  1. Make sure your site is able to install plugins bigger than 2MB in size. We recommend that you install a plugin such as the "Upload Larger Plugins" plugin to allow for this.

    (Note: Versions of MemberMouse (v2.3.0+) are over the standard 2MB plugin size, so oftentimes, the server needs to be adjusted to allow for larger file uploads. If you find you are not able to adjust your upload_max_filesize on your side using the plugin mentioned above, you will need to work with your hosting provider to get this adjusted to 3MB or higher.)

  2. Now your server should allow for larger uploads. Next, download this version of the MemberMouse plugin and save it in a location on your computer that you can find later.

  3. Log into your WordPress site and go to the Plugins page.

  4. Click the Add New button at the top of the page.

  5. Click on the Add New button at the top of the page.

  6. Under where it says Install a plugin in .zip format, click the Browse button and navigate to the place where you saved the MemberMouse plugin.

  7. Click the button.

  8. On most servers, clicking the Install Now button will start the process automatically. However, sometimes additional security is required by the server and WordPress will ask for your FTP credentials. Just fill out the form and click Proceed.

  9. After the installation has completed, click the Activate Plugin link to activate MemberMouse.

  10. After the plugin has been activated, you may see a yellow bar with a message that says that MemberMouse can't use the cache.

    MemberMouse utilizes a directory on your server to cache files in order to increase performance. When this message displays it means that MemberMouse can't write to that directory because of a permissions issue. To correct this and allow MemberMouse to utilize the cache directory, just click the Click here to correct this link. Depending on your server configuration, WordPress may ask you for your FTP credentials in order to proceed.